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Business process management : profiting from process

Indianapolis, Ind. : Sams, 2001 copyright.
Descripción: xiii, 398 páginas : ilustraciones

ISBN: 0672320630

Introduction

A Management Guide: Drivers of Business Change. Organizational Responses to Business Drivers. Principles of Process Management. New-Age Company Experiences. The Process Management Framework. Project Management Essentials. Mitigating Business Risk. Human Change. Building a Process Support Organization

A Practitioner's Guide: Discovering the Context for Business Change. Configuring Business Processes and Aligning Other Strategies. Charting the Course of Change. Understanding the Existing Situation. Designing the Renewed Process. Developing Capability for the Renewed Process. Implementing and Rolling Out the Business Solution.



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