Cualquier inconveniente no dude en contactarnos.
Cualquier inconveniente no dude en contactarnos.
ISBN: 9780113313082
Introduction
Service management as a practice
Continual service improvement principles
Continual service improvement processes
Continual service improvementmethods and techniques
Organizing for continual service improvement
Technology considerations
Implementing continual service improvement
Challenges, risks and critical success factors.
