Usted buscó por: "Lloyd, Trevor Owen"

ITIL continual service improvement

London : TSO (The Stationnery Office), 2013 impresión.
Descripción: 246 páginas : gráficos ; 28 cm.

ISBN: 9780113313082

Introduction

Service management as a practice

Continual service improvement principles

Continual service improvement processes

Continual service improvementmethods and techniques

Organizing for continual service improvement

Technology considerations

Implementing continual service improvement

Challenges, risks and critical success factors.



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